![]() If the problem about the screen being shrunk happens with all the websites, programs and applications, it could be related to a setting or an option in the monitor itself, did you try to get in contact directly with Samsung Support to check the options of the monitor? Just to let you know, if the problem about the screen being shrunk happens with all the websites, programs and applications, it could be related to a setting or an option in the monitor itself, did you try to get in contact directly with Samsung Support to check the options of the monitor? That will be a good thing to try since some monitors have the option to under or overscan the display:Ĭarolinemhms, Thank you very much for providing the Intel® graphics report.Īdditionally, please provide the SSU report: To attach the files to the forum, once you select "Reply", look for the option "Drag and drop here or browse files to attach", click on "Browse" and choose the files that you saved on your computer. Save the file to your computer, it looks like a "Notepad" file, and then attach it to the thread. ![]() Now, to provide the SSU report, please use the following link, select the "download" option in there and the run the file, follow the steps in the application until you get the option that says "Save". Ok, in order to provide the Intel® graphics report, please visit the link below, in there, look for the option that says "Intel® Graphics Command Center", select it and then follow the instructions steps by step that you see on the page: Please attach the SSU and Intel® Graphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs": - I dont know where that isĬarolinemhms, Thank you very much for providing that information. Which specific Windows* version are you using? w indows 10ĭoes the problem happen at home or in the work environment? home I had the same problem when I switched from zoom to word last year but I was able to fix it then.ĭid you make any recent hardware/software changes? no When did the issue start? a fter youtube was watched on it. Which video port are you using to connect the monitor? I amusing a HDMI cordĪre you using adapters or converters to connect the monitor? no What is the specific model of the monitor that is showing the problem? It is a Samsung monitor bought in August 2010 If this is a laptop, what is the model of it? no its a desktop What is the model of the motherboard? HP bought January 2019 Please attach the SSU and Intel® Graphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":Īlberto_R_Intel (Moderator) posted a new reply in Graphics on 08-18-2021 12:28 PM: Which specific Windows* version are you using?ĭoes the problem happen at home or in the work environment? Which video port are you using to connect the monitor?Īre you using adapters or converters to connect the monitor?ĭid you make any recent hardware/software changes? What is the specific model of the monitor that is showing the problem? If this is a laptop, what is the model of it? In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system: Carolinemhms, Thank you for posting in the Intel® Communities Support.
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